FAQ

Answers to your questions

1. Which rugs are available in customised width?

The maximum customised width available for all of our rugs  is 300cm at variable length. Deviation in dimension of up to 5% is within tolerance for handwoven rugs.

All customised width rugs are non-returnable!

 

2. Are rugs smaller than 1m² available?

All rugs smaller than 1m² are manufactured at 20% surcharge.

 

3. Are long runner rugs available?

Standard runner rugs without surcharge: 70/250cm, 90/350cm, 70/300cm, 70/350cm

 

4. Are round rugs available?

Yes, they are available in all plain colours and a variety of diverse patterns. The rugs are woven in a square, then cut into round shape and fitted with cotton edge binding. Available on request only, non-returnable!

 

5. How thick are our woollen rugs?

Our woollen rugs vary in thickness, ranging from 3 to 15 millimetres.

 

6. How to calculate the price of a rug?

The price is calculated by square metre: length x width x price per square metre. Surcharge of 10% applicable for customised dimensions, 20% surcharge for customised dimensions smaller than 1m².

 

7. How is the edging of the rug realised?

The special type of edging is responsible for the form stability of our handwoven rugs. This specific finish is iterwoven in the form of an additional wheft thread, then tied off.

 

8. Are fringed edges available for the handwoven rugs?

All of our rugs are initially manufactured unfringed. We will be glad to fit any rug with fringes on request though. Please indicate the exact length of the rug required – inclding fringes or unfringed. 1m of handtufted fringes is calculated at Euro 8,00 net.

 

9. Can colours be combined individually?

We are able to weave the rug you desire – from your coulor specifications in combination with our colour shades available.

 

10. Do you manufacture rugs according to individual drafts or requests?

Our rugs are like tailor-made suits – just give us your specifications and we will do our best to satisfy your wishes.

 

11. Where are our rugs manufactured?

Our rugs are produced exclusively in our Thalkirchdorf manufacturing facility. There are no cheap imports and ther is no child labour. The weaving process is the heart of our craftsmanship. Our weavers stand out for their creativity and their love for artisan manufacture. Every rug is an individual piece of handicraft – ONE OF A KIND.

 

12. What does 'reversible' mean?

Due to the fact that the rugs have been handcrafted, they are identical front and back and can be reversed every now and then.

 

13. How high are shipping costs?

Shipping costs depend on the size of the rug. Shipping via DPD and DHL costs Euro 10,00 net, for larger rugs which are shipped via freight company, the shipping cost is Euro 20,00 net.

 
14. What is the lead time for delivery?

In spite of time-consuming and individual manual production, deliveries are effected within four weeks.

 

15. Do you provide samples?

Yes, samples will be provided on request.

 

16. Are our rugs tested for harmful substances?

  • DEUTSCHE GEFAHRSTOFFVERORDNUNG
  • CHEMIKALIENVERBOTORDNUNG UND
  • BEDARFSGEGENSTÄNDEVERORDNUNG

Our products are manufactured from materials which are in compliance with the applicable version of the Deutschen Gefahrstoff- und der Chemikalienverbotsordnung.

Our products are subject to regular inspections conducted by independent testing institutes. These inspections document the fact that the rugs are devoid of chemical additives.

 
17. What is the difference between milled and non-milled rugs?

Milling is a mechanical refining procedure during which the yarn is treated using water and heat. Milling provides for a firm and condensed superficial structure of the yarn. A rug produced this way stands out for great durability.

 

18. What is the core thread of the yarn?

The core thread is the natural carrier thread made of either jute or wool. Superior quality wool is spun around this thread in our in-house spinning mill.

 

19. Where does the wool come from?

Soft and light as a feather – a natural product from New Zealand, the country of the long white cloud.
There are varoius breeds of sheep and therefore also different qualities of wool. We use New Zealand wool, unmatched due to its yarn count and resilience of fibre.

Abundant pastures, mild temperatures, moderate rainfall and numerous hours of sunshine make this wool one of the classiest and best tolerated fibres of the world.

German wool has difficulties keeping up with world markets. Compared to the bright white delicate qualities produced in New Zealand, local producers have a rather hard time competing in the fields of prices and quality.

 

20. Do our rugs cause any risk of allergies?

We do not use any substances containing permithren. Our rugs therefore do not cause any risk of allergies. This is also confirmed by independent testing institutes.

 

21. How are different shades and blends of colouring generated?

For our trend related colour schemes the wool is dyed in the dyeing mill. The dyeing process is based on well-proven procedures using acid- and metal complex dyes.

Superior quality dyeing provides for long lasting colour fidelity and wear resistance.

 

22. Are our rugs suitable for underfloor heating?

Yes, our rugs are unscrupulously suitable for underfloor heating.

 

23. What is the term of guarantee allowed?

The term of guarantee allowed for defects resulting from the manufacturing process is five years.

 

24. Do we also produce Allgäuer Fleckerlteppiche (traditional rag rugs)?

No, genuine Allgäuer Flecklesteppiche (formerly called  Allgäuer „Blachen“) are not produced. For similar varieties, please refer to the section describing cotton rugs.

 

25. Do we also offer cotton rugs?

Cotton rugs are available in various colours, with colourful narrow or wide stripes, with braids or in solid colours.

 

26. Fabrics for upholstery made of cotton or wool

We also produce fabrics for upholstery made of cotton or sheep wool for corner seats, benches or chairs, the width varying from 70cm to 90cm.